香港名錶維修服務中心

Watch Service Center

Privacy Policy

Introduction

At Guangchen Watch Limited, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our website and related services. This policy applies to all visitors, users, and others who interact with our services.

If you have any questions or concerns about this policy, please contact us via:

Service Hotline: +852 2267 7866

Address: Unit 01, 21/F, Hang Lung Centre, 2-20 Paterson Street, Causeway Bay, Hong Kong

WhatsApp: +852 4685 8933

Information We Collect

We collect various types of personal information, including but not limited to:
Name
Email address
Phone number
Billing information
IP address
Browser type and language
Usage data (e.g., pages visited, time spent on the site)

This information may be collected through:
Direct input (e.g., filling out forms)
Automated means (e.g., cookies or server logs)

Under the General Data Protection Regulation (GDPR), our legal bases for processing personal data include:
Consent (where applicable)
Contractual necessity (e.g., processing payments)
Legitimate interests (e.g., service improvement)
Legal obligations (e.g., tax compliance)

How We Use Your Information

We use your personal information for the following purposes:
Providing and improving our services
Processing transactions and fulfilling orders
Communicating about your account or our services
Personalizing your experience on our website
Conducting analytics to understand user behavior
Promoting our products/services (with your consent where required)

We do not sell your personal information. However, we may share it with third-party service providers who assist in business operations.

Data Sharing & Disclosure

We may share personal information with:
Third-party service providers (e.g., payment processors, hosting providers) for business operations.

Business partners for joint marketing/promotions (with your consent).

Law enforcement or regulators (if legally required).

Data Security

We implement technical and organizational measures to protect your data against unauthorized access, including:
-Encryption of sensitive data
-Access controls for employees
-Regular security audits

Note: While we strive to protect your data, no internet transmission or storage method is 100% secure.

Data Retention
We retain personal information only as long as necessary for the purposes stated, unless legal requirements dictate otherwise (e.g., tax records). Post-retention, data is securely deleted or anonymized.

Your Rights (Under GDPR & CCPA)
You have the right to:
Access, correct, or delete your data.
Restrict processing or request data portability.
Object to automated decisions/direct marketing.
Opt out of data sales (though we do not sell data).

To exercise these rights, contact us via the details above. We will respond within legally mandated timeframes.

International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure safeguards like:
Standard Contractual Clauses
Binding Corporate Rules
Adequacy Decisions (for approved countries)

Cookies & Tracking Technologies

We use cookies to enhance your experience. You can manage preferences via browser settings or tools like Global Privacy Control (GPC).

Children’s Privacy

Our services are not directed at children under 13 (or 16 in some jurisdictions). If we inadvertently collect such data, we will delete it promptly.

Policy Updates

We may revise this policy to reflect legal or operational changes. Material updates will be posted here. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For questions or to exercise your rights:

Hotline: +852 2267 7866

Address: Unit 01, 21/F, Hang Lung Centre, 2-20 Paterson Street, Causeway Bay

WhatsApp: +852 4685 8933